Terms of Service

Last updated: 10 March 2026 · https://wellbeingsclinicalpsychology.com.au

Please read these Terms of Service carefully before using this website. By accessing or using https://wellbeingsclinicalpsychology.com.au (the "Website"), you agree to be bound by these terms. If you do not agree, please do not use the Website.

This Website is operated by Priscilla Wing Yan Lao trading as Well Beings Clinical Psychology (ABN 75 135 943 045), a sole practice based in New South Wales, Australia. Priscilla Wing Yan Lao is a registered Clinical Psychologist under the National Registration and Accreditation Scheme, regulated by the Psychology Board of Australia and administered by the Australian Health Practitioner Regulation Agency (AHPRA). Registration can be verified at ahpra.gov.au. Professional indemnity insurance is held as required by registration standards.

Not a crisis service: This Website and its services are not suitable for people in crisis or emergency situations. If you are in immediate danger or need urgent support, please call 000 or go to your nearest Emergency Department. For 24/7 mental health support, contact Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.

1. Use of this website

You may use this Website for lawful purposes only. By using it, you agree that you will not:

  • Use the Website in any way that violates applicable Australian laws or regulations.
  • Attempt to gain unauthorised access to any part of the Website or its underlying systems.
  • Transmit any harmful, offensive, or disruptive content through any contact or enquiry form.
  • Use automated tools to scrape, copy, or extract content from the Website without prior written consent.
  • Misrepresent your identity or impersonate any person when making an enquiry or booking.

We reserve the right to restrict or terminate access to the Website for anyone who breaches these terms.

2. Information only — not clinical advice

The content on this Website — including descriptions of therapeutic approaches, areas of support, and general mental health information — is provided for general informational purposes only. It does not constitute professional psychological advice, diagnosis, or treatment.

Nothing on this Website should be relied upon as a substitute for consultation with a qualified health professional. If you have concerns about your mental health, please seek advice from a registered psychologist, GP, or other appropriate health practitioner.

Starting therapy: Information about our services on this Website is intended to help you decide whether Well Beings Clinical Psychology may be a good fit for you. A formal therapeutic relationship is only established once an initial appointment has been confirmed and consented to in writing.

3. Enquiries & bookings

You may contact us through the Website's enquiry form, by email, or by phone. Please be aware that:

  • Submitting an enquiry or requesting an appointment does not guarantee availability or confirm a booking. A booking is confirmed only when you receive a written confirmation from Well Beings Clinical Psychology.
  • We aim to respond to all enquiries within 5 business days, but response times may vary.
  • Complimentary 15-minute phone consultations are offered at our discretion and do not constitute a clinical session or establish a therapeutic relationship.
  • Appointment fees, cancellation policies, and service terms will be communicated directly and confirmed prior to your first session.

Well Beings Clinical Psychology reserves the right to decline an enquiry or referral where the service is not the right fit for a prospective client's needs.

4. Intellectual property

All content on this Website — including text, images, graphics, layout, and the Well Beings Clinical Psychology name and logo — is the property of Well Beings Clinical Psychology and is protected by Australian copyright law.

You may view and print content from this Website for your own personal, non-commercial use. You must not reproduce, republish, distribute, or use any content for commercial purposes without prior written permission.

If you would like to share or reference content from this Website, please contact us first.

5. Third-party links

This Website may contain links to external websites — for example, Halaxy (our booking and practice management platform), Medicare, or other health resources. These links are provided for convenience only.

Well Beings Clinical Psychology does not control, endorse, or accept responsibility for the content, privacy practices, or reliability of any third-party website. We encourage you to review the terms and privacy policies of any external site you visit.

6. Limitation of liability

To the maximum extent permitted by law, Well Beings Clinical Psychology is not liable for any loss or damage arising from your use of, or reliance on, information published on this Website.

While we take care to ensure Website content is accurate and up to date, we make no warranties — express or implied — about the completeness, accuracy, or suitability of any information on the Website for a particular purpose.

Our liability for any breach of a non-excludable guarantee under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) is limited, to the extent permitted by law, to resupplying the relevant service or paying the cost of resupply. Nothing in these terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law or any other applicable law that cannot be excluded.

7. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information — including information submitted through this Website.

By using this Website, you consent to the collection and use of your information as described in the Privacy Policy.

8. Governing law

These Terms of Service are governed by the laws of New South Wales, Australia. By using this Website, you submit to the non-exclusive jurisdiction of the courts of New South Wales.

9. Changes to these terms

Well Beings Clinical Psychology reserves the right to update these Terms of Service at any time without prior notice. Updated terms will be posted on this page with a revised date and take effect immediately.

Your continued use of the Website following any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

10. Complaints & regulatory body

If you have a concern about the conduct or practice of your psychologist, you are encouraged to raise it directly in the first instance. Priscilla Wing Yan Lao is committed to addressing concerns openly and promptly in accordance with the Psychology Board of Australia Code of Conduct (in effect 1 December 2025).

If your concern relates to the professional conduct, health, or performance of a registered psychologist, you have the right to make a formal notification to:

For concerns specifically about the handling of your personal information, please refer to the Concerns & complaints section of our Privacy Policy, which includes contact details for the Office of the Australian Information Commissioner (OAIC).

11. Contact us

If you have any questions about these Terms of Service or how we operate, please get in touch: